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Toolkits
Best-in-class tools for one-stop excellence
One-stop centers integrate student resources – enrollment, financial aid, academic records, student records, student accounts, and other services – into one central location for students to get the support they need.
With the right strategy and planning, integrated services help institutions strike the right balance between process and innovation to improve service delivery for students and staff.
Vaden Higher Education Consulting provides higher-education leaders with the turnkey tools and one-stop expertise to successfully establish your integrated student services team.
How It works
FAQ’s
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We’re committed to ensuring colleges and universities create successful one-stop centers that improve process and service delivery for both staff and students. For that reason, we provide one-on-one coaching hours with each toolkit:
Collaboration Toolkit - includes up to two hours of coaching support
Staffing Toolkit - includes up to three hours of coaching support
Collaboration + Staffing Bundle - including up to six hours of coaching support
The toolkits are designed to give you plug-and-play resources. Our coaching support is to help answer any questions and facilitate your team’s use of the tools.
Once you purchase a toolkit, we’ll follow up to schedule time with you. If you find that you need additional consulting support, we have more comprehensive solutions that can meet your needs.
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Bringing services together into a one-stop center can be one important way schools can streamline processes and enhance service delivery – but that’s only possible with if we’re methodical about our planning, strategy, and resource allocation.
Because higher education institutions are traditionally siloed, successful implementation of one-stop centers or shared services requires schools to be intentional about doing their research, planning, training, and process development before these services are rolled out.
That process should start with setting a foundation of collaboration that builds alignment among stakeholders around the goals for these services. But in the end, your services will only be as good as the staff and processes you put in place, so you want to ensure your staff and staffing levels align with the experience you want to create.
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Building one-stop centers or other shared services can require significant organizational change. Without a strong foundation grounded in data and planning, there’s a high risk of failure.
Some of the most common pitfalls include:
Prioritizing cost-cutting over other goals, including staffing
Failing to develop adequate processes
Staffing for function rather than expertise
Overlooking the need for change management
Learn more about some of the benefits and common pitfalls of shared services